Privacy Policy

DeliveryWeb Ltd ("DeliveryWeb", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.deliveryweb.co.uk or engage our services.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

DeliveryWeb Ltd is the data controller for personal data collected through this website.

Registered address: 12 Digital House, Shoreditch, London EC2A 4BX, United Kingdom
Company number: 12345678 (registered in England and Wales)
Email: privacy@deliveryweb.co.uk
Phone: 020 7123 4567

2. Information We Collect

2.1 Information You Provide Directly

• Contact information (name, email address, telephone number)
• Business information (company name, job title)
• Project enquiry details submitted via our contact form
• Payment information (processed securely via third-party payment processors; we do not store card details)
• Communications you send to us by email or post

2.2 Information Collected Automatically

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or search terms
• Device information (operating system, screen resolution)
• Cookie data (see our Cookie Policy for full details)

3. How We Use Your Information

We use your personal data for the following purposes and legal bases:

• To respond to your enquiries (Legal basis: Legitimate interests / Contract performance)
• To provide and deliver our services (Legal basis: Contract performance)
• To process payments (Legal basis: Contract performance)
• To send service-related communications (Legal basis: Contract performance)
• To send marketing communications — only if you have opted in (Legal basis: Consent)
• To improve our website and services (Legal basis: Legitimate interests)
• To comply with legal obligations (Legal basis: Legal obligation)

4. Marketing Communications

We will only send you marketing emails if you have explicitly opted in to receive them. You may unsubscribe at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at privacy@deliveryweb.co.uk.

5. Sharing Your Information

We do not sell, trade, or rent your personal data to third parties. We may share your data with:

• Service providers who assist us in operating our business (e.g. hosting providers, email services, analytics tools) under data processing agreements
• Payment processors (e.g. Stripe) solely for the purpose of processing transactions
• Legal authorities where required by law or to protect our legal rights

All third-party processors are GDPR-compliant and operate under strict data processing agreements.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law:

• Client project data: 7 years after project completion (for legal and accounting purposes)
• Enquiry/contact form data: 2 years from last contact
• Marketing consent records: Until consent is withdrawn
• Website analytics data: 26 months (anonymised)

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access — to request a copy of the data we hold about you
• Right to rectification — to request correction of inaccurate data
• Right to erasure — to request deletion of your data in certain circumstances
• Right to restriction — to request we limit processing of your data
• Right to data portability — to receive your data in a portable format
• Right to object — to object to processing based on legitimate interests
• Right to withdraw consent — where processing is based on consent

To exercise any of these rights, please contact us at privacy@deliveryweb.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. Cookies

Our website uses cookies to enhance your browsing experience. Please read our Cookie Policy for full details on the cookies we use and how to manage your preferences.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These include SSL encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.

10. International Data Transfers

We primarily process data within the UK and European Economic Area. Where data is transferred outside these regions, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the ICO.

11. Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically. Significant changes will be communicated to existing clients by email.

13. Contact Us

For any questions about this Privacy Policy or to exercise your data rights, please contact our Data Protection lead:

DeliveryWeb Ltd
12 Digital House, Shoreditch
London EC2A 4BX
Email: privacy@deliveryweb.co.uk
Phone: 020 7123 4567